Because our books are digital products that are immediately accessible upon purchase, we are unable to offer returns or exchanges. Before purchasing, buyers are encouraged to read the book description carefully.
If a book is found to be significantly different from its description — for example, if the content is materially inaccurate or incomplete — please contact us within 7 days of purchase and we will review your concern on a case-by-case basis.
Book Shop books are sold by their authors or publishers, and your payment goes directly to the author's or publisher's own payment account. Questions about a book you bought should go first to its author through the "Write to the author" form on the book's page.
If an amount is debited but the book is not unlocked in your library, please contact us within 7 days (see section 5). We will check the payment and help you with the author and their payment gateway.
Access is granted immediately upon confirmed payment, so we are unable to offer returns, exchanges or cancellations. Some courses and study materials offer a few lessons or sections free as a preview; please use the preview and read the description carefully before purchasing.
If the content you purchased is materially different from its description, please contact us within 7 days of purchase and we will review your concern on a case-by-case basis.
Setup fee (Rs 944 per book, or USD 11.80 for authors outside India). The setup fee pays for placing the book in the Book Shop, and the automated check of the book begins as soon as it is paid. Therefore:
Formatting service. The formatting fee is non-refundable once formatting work has begun.
Monthly statements (VI's share of sales). These are for sales already made, so they are not refundable. If a statement contains a wrong amount, it will be corrected, and any amount paid in excess will be adjusted or returned.
Refunds are made to the original payment method.
If a payment fails, no amount should be debited from your account. If an amount is debited but access is not granted, or if you are charged more than once for the same purchase, please contact us within 7 days at the email address below with your registered email address and the payment reference. We will check the payment with the payment gateway and, where the charge is confirmed to be in error, the amount will be returned to the original payment method.
VICTORIA INSTITUTIONS publishes and sells digital products only: books, online courses, study guides and study materials. All products are delivered electronically and are accessible immediately upon confirmed payment. There is no physical shipping involved. No delivery charges apply.