Terms and Conditions

1. About This Platform

VICTORIA INSTITUTIONS ("VI", "we", "our") is a sole proprietorship based in Deverkovil, Calicut District, Kerala, India. At victoriainstitutions.com we:

• publish and sell our own books, online courses, study guides and study materials; and
• run the Book Shop, an online shop where independent authors and publishers place their own books for sale. Each Book Shop book is published and sold by its author or publisher, not by VI.

By accessing or using this platform — as a buyer, student, author, publisher or visitor — you agree to these Terms and Conditions in full. If you do not agree, please do not use this platform.

2. Books, Courses and Study Materials Sold by VI

Our books are sold as digital online editions, readable on any device through your personal library. Online courses, study guides and study materials (such as the Science Foundation Course) are sold as ongoing access to their content, usable on any device. Some courses and study materials offer a few lessons or sections free as a preview; the rest is available only after purchase. A purchase gives you a non-exclusive, non-transferable right to access the book, course or study material for personal use only.

• Books are not downloadable, printable, or shareable.
• Course lesson content is for your personal use only and may not be copied, downloaded, screen-recorded, or shared.
• Each book, course, study guide or subject must be purchased individually — there are no subscription plans.
• Book prices are inclusive of applicable taxes. For online courses, study guides and study materials, GST is shown separately and added to the listed price at checkout; the total you pay is shown before payment.
• Purchases are final. Please refer to our Refund and Cancellation Policy for details.
• Access to a purchased book or course continues for as long as this platform remains available — see "Platform Availability" under Limitation of Liability below.

3. Buying from Authors in the Book Shop

When you buy a book in the Book Shop, you are buying it from its author or publisher. VI provides the shop.

• Your payment goes directly to the author's or publisher's own payment account. VI does not receive the price of the book.
• Each book's page shows the seller's details: the seller name (which may be a pen name given as "Pen name, c/o Name"), postal address, phone number and verified email address.
• A free sample is available for each book, so that you can read before you buy. Book Shop purchases are final.
• The author or publisher is responsible for the book's content and for the sale. Questions and complaints about a book should go first to its author through the "Write to the author" form on the book's page. Complaints about unlawful content may also be sent to our Grievance Officer (section 11).
• VI checks every book before it is placed in the shop, using an automated system, for possible copyright infringement, defamation, illegal content and similar problems. This check does not mean that VI has edited or approved the book, and the views in a book are those of its author.
• VI may remove any book from the Book Shop at any time. If a book is taken off sale, buyers who have already bought it can normally continue to read it, unless it has to be removed for legal reasons.

4. Your Account

To purchase a book or course, you must create an account (or sign in with Google), with a valid email address. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

• You must provide accurate and complete information at registration.
• You must verify your email address before you can log in and access a purchased book or course.
• You may not share your account with another person or allow others to access your library or course.
• An account can be signed in on at most two devices at a time. Signing in on a third device automatically signs out the device that has gone longest without being used.
• If you are under 18, a parent or guardian must create and manage the account for you.
• If you suspect unauthorised access to your account, please contact us immediately.

5. Payments

Payments on this platform are processed by licensed third-party payment gateways, such as PayU, Cashfree and PayPal. Victoria Institutions does not see or store your card or bank account details.

• Prices are displayed in Indian Rupees (INR) unless otherwise stated; some items are priced in US Dollars (USD) for buyers outside India.
• Payment must be completed in full before access to a purchased book or course is granted.
• For VI's own books, courses and study materials, the payment is made to VI. For Book Shop books, the payment is made to the author's or publisher's own payment account (section 3).
• In the event of a payment failure, no amount should be debited from your account. If an amount is debited but access is not granted, please contact us within 7 days at admn@victoriainstitutions.com.

6. For Authors and Publishers in the Book Shop

Authors and publishers who place books in the Book Shop agree to the following. The full rules are in the Author Terms, which you accept when you register, and the process is explained in the Author Guide. If anything here differs from the Author Terms, the Author Terms apply.

• Who can join. At present the Book Shop accepts authors and publishers in India. Authors in other countries will be accepted once our identity check for them is ready.
• You are the publisher and seller. You are responsible for your book's content and accuracy, for its compliance with the law, and for any taxes due on your sales, including GST where you are registered.
• Your rights. You confirm that you are the author or the authorised rights-holder of the book, and that it does not infringe anyone's copyright or other rights. You keep all copyright in your book. You give VI a non-exclusive licence to host and display the book, show its free sample, and make it available to buyers on this platform. The licence continues for buyers who have already bought your book.
• Setup fee. A setup fee of Rs 944 (Rs 800 + 18% GST) per book, or USD 11.80 (USD 10 + 18% GST) for authors outside India, is paid when you submit a book. It pays for placing the book in the shop: connecting your payment account to our sales system, and placing and hosting the book. It is not a fee for reviewing or approving the book. Refunds of the setup fee are covered in our Refund and Cancellation Policy.
• The check. Every book is checked by an automated system before it is placed in the shop. A book may be held, sent back with a note, or refused. A book sent back for changes can be sent for checking again without a further fee, within three months of payment. VI may remove any book from the shop at any time.
• VI's share. Buyers pay you directly. VI's share is 30% of the sale price excluding your tax, plus 18% GST on that share. Example: on a sale of Rs 100 (excluding tax), you pay VI Rs 30 + Rs 5.40 = Rs 35.40 and keep Rs 64.60.
• Monthly statements. On the 1st of each month you receive a statement of VI's share on the previous month's sales. A total below Rs 100 (USD 3 for authors outside India) is carried forward to the next month. A statement must be paid within 30 days. A warning is sent on the 30th day. If it is still unpaid on the 35th day, all your books are taken off sale, and no new book can be placed, until it is paid. Buyers who have already bought your books can continue to read them.
• Minimum price. Rs 50 per book in India; USD 1 abroad.
• Seller details. Your seller name, postal address, phone number and verified email address are shown on each of your book pages, as the law requires. If you do not want your legal name shown, you must give your pen name or imprint in the form "Pen name, c/o Name". Your legal name is kept in our records and released only when the law requires. Your verified email address is printed on your book's copyright page.
• Other charges. Charges for optional services, such as our formatting service, are shown in the Author Guide and before you pay.
• Agents. Part of VI's share is paid to VI's local Agents. This does not change anything that you pay.

7. Intellectual Property

All content on this platform — including the website design, layout, code, and Victoria Institutions' own publications — is the property of Victoria Institutions and is protected by applicable copyright law. You may not reproduce, copy, distribute, or use any part of this platform without our written permission.

Authors and publishers retain all copyright in their own books in the Book Shop. Buyers and students acquire only a personal, non-transferable right to read a purchased book, or work through a purchased course, on this platform.

8. Prohibited Use

You may not use this platform to:

• Copy, reproduce, screen-record, or redistribute any book or course content.
• Attempt to circumvent any access restriction or digital protection measure.
• Submit books that are plagiarised, defamatory, obscene, or in violation of any law.
• Send abusive, threatening or unlawful messages through the "Write to the author" form or any other form.
• Create multiple accounts to circumvent any restriction or policy.
• Use automated tools to access, scrape, or download content from this platform.

9. Refunds and Cancellations

All purchases of digital books, online courses, study guides and study materials are final and non-refundable, as access is granted immediately upon confirmed payment. Please read the description and the free sample or preview carefully before purchasing.

For exceptional circumstances, payment problems and the rules on fees paid by authors, please refer to our Refund and Cancellation Policy.

10. Limitation of Liability

Victoria Institutions provides this platform on an "as is" basis. We do not warrant that the platform will be uninterrupted or error-free. Our liability in connection with any service or purchase is limited to the amount paid to us for that service, book, or course. We are not liable for any indirect, consequential, or incidental losses. For books sold by authors and publishers in the Book Shop, the author or publisher is the seller and is responsible for the book and its sale.

Accuracy of Content. Our books, online courses, study guides and study materials are prepared with great care, but inadvertent errors — in the text, questions, answers, explanations or code — may still occur. VICTORIA INSTITUTIONS cannot take any responsibility for any such errors or omissions, or for any loss or damage arising from reliance on them. Learners are advised to cross-check important points with standard textbooks and their teachers. If you notice an error, please tell us through our Contact page so that it can be corrected.

Platform Availability. This is an online system, and we cannot guarantee that any book or course will remain available on this platform forever. The access you have purchased will remain available for as long as this web portal is functional and in operation. Victoria Institutions is not liable if access to purchased content is lost due to the platform, or a third-party service it depends on, being discontinued, becoming unavailable, or ceasing to operate.

11. Complaints and Grievance Officer

Complaints about this platform, about a book in the Book Shop, or about the use of your personal data may be sent to our Grievance Officer:

• Grievance Officer: The Proprietor, VICTORIA INSTITUTIONS
• Address: Deverkovil, Calicut District, Kerala, India
• Email: admn@victoriainstitutions.com
• Phone: +91 96561 00722

We acknowledge complaints within 24 hours and aim to resolve them within 15 days. A book reported as unlawful may be taken off sale while the complaint is looked into.

12. Privacy

Your use of this platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

13. Governing Law

These Terms are governed by the laws of India. Any disputes arising from or in connection with these Terms or your use of this platform shall be subject to the exclusive jurisdiction of the courts in Kozhikode, Kerala, India.

14. Changes to These Terms

We may update these Terms and Conditions from time to time. The effective date at the top of this page reflects the most recent revision. Continued use of this platform after any update constitutes your acceptance of the revised Terms.